Refund and Returns Policy
At AACABINETS, our commitment is to provide you with high-quality kitchen and bathroom solutions that exceed your expectations. We understand that sometimes, despite careful planning and consideration, you may need to initiate a return. To ensure a smooth and hassle-free return process, please review our return policy below.
1. Eligibility for Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. We understand that some items may need to be opened for inspection, but please ensure they are resealed in their original packaging and in the same condition.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made cabinets, vanities, or countertops, as these are tailored to your specific requirements.
- Items that have been installed or used.
- Clearance or final sale items.
3. Return Procedure
If you wish to initiate a return, please follow these steps:
- Contact our customer service team: Reach out to our dedicated customer service team via phone or email to initiate the return process. We will guide you through the necessary steps and provide you with a Return Authorization Number (RAN).
- Package the items: Carefully package the items you wish to return in their original packaging, including all accessories, manuals, and any other included materials.
- Include the RAN: Be sure to include the RAN on the outside of the package.
- Ship the items: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your items to our warehouse.
4. Inspection and Approval
Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria. If your return is approved, you will be eligible for a refund or exchange.
5. Refunds and Exchanges
- If you are eligible for a refund, we will process it to the original payment method within a reasonable timeframe. Please note that it may take several business days for the refund to appear in your account.
- If you wish to exchange the item for another product, we will guide you through the process, and any price differences will be adjusted accordingly.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly, whether through replacement, repair, or a refund.
7. Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to assist you throughout the return process and ensure your satisfaction with AACABINETS products.
At AACABINETS, your satisfaction is our priority, and we aim to make your return experience as smooth as possible. Thank you for choosing us for your kitchen and bathroom solutions